At Big Dream, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you visit our website or use our services. By accessing our website or engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect different types of information from you depending on how you interact with our website and services. The information we collect includes:
A. Personal Information
Personal information is data that identifies you as an individual. We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (for services provided by Big Dream)
- Business information (if applicable)
- Any information you provide in correspondence with us
B. Non-Personal Information
Non-personal information does not identify you directly but may provide insight into how you use our website. We may collect:
- IP addresses
- Browser type
- Operating system
- Pages viewed
- Time spent on the website
- Referral website or source
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing services: To fulfill any requests or orders you place, including processing transactions and managing accounts.
- Customer support: To respond to inquiries and provide customer support for our services.
- Personalization: To tailor our content and services to better match your interests.
- Marketing and communication: To send newsletters, promotions, and updates about our services, only if you have opted in to receive them.
- Improving our website: To analyze how visitors use our site and improve user experience.
- Legal obligations: To comply with applicable laws and regulations.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following situations:
- Service providers: We may share your personal data with trusted third-party service providers who assist us in operating our business, such as payment processors, hosting providers, and email marketing platforms.
- Legal compliance: If required by law or to respond to legal processes, we may share your information to protect our legal rights, prevent fraud, or comply with government requests.
- Business transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of the business transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device when you visit our website. These cookies help us understand how you interact with our site and allow us to offer a more personalized experience.
Types of Cookies We Use:
- Essential cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.
- Analytics cookies: These cookies help us measure and analyze how users interact with our website so we can improve it.
- Advertising cookies: These cookies are used to deliver ads that are relevant to your interests and track advertising performance.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your user experience on our site.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Once your information is no longer needed, we will securely dispose of it in accordance with legal requirements.
6. Security of Your Information
At Big Dream, we take data security seriously. We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Your Data Protection Rights
Depending on your location, you may have the following rights under data protection laws:
- Access: You have the right to request access to your personal information that we hold.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You have the right to request the deletion of your personal data under certain circumstances.
- Objection: You can object to the processing of your personal information where we rely on legitimate interests as a legal basis.
- Data portability: You may have the right to request that your personal data be transferred to another service provider.
- Withdrawal of consent: If you have provided consent for the collection or processing of your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@bigdream.com. We will respond to your request within the timeframes required by law.
8. Third-Party Links
Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date at the top will indicate when the policy was last revised.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Big Dream
Mubarik Plaza, Faisalabad Road,
Khurrianwala, 37630, Pakistan
Phone: +92-333-9945424
Email: info@bigdream.com